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XS Furniture and Mattress Warehouse Multi-Year Accessibility Plan
Accessibility for Individuals with Disabilities, Updated January 2025.
This Multi-Year Accessibility Plan pertains to XS Furniture operations.
Introduction
XS Furniture is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility.
This Multi-Year Accessibility Plan outlines the policies and actions that XS Furniture has put in place to improve opportunities for people with disabilities.
XS Furniture has:
Accessibility plan for XS Furniture
Accessibility standards for customer service
Commitment: XS Furniture is committed to excellence in serving all customers, including persons with disabilities, and it will carry out its functions in a manner which delivers an accessible customer service experience.
XS Furniture is committed to providing its goods and services in a way that respects the dignity and independence of persons with disabilities. This commitment will be integrated wherever possible and will ensure that persons with disabilities will benefit from the same services, in the same place and in a similar way as other customers.
Action taken: The following measures have been implemented by XS Furniture:
Emergency procedure, plans and public safety information
Commitment: XS Furniture is committed to providing its customers with publicly available emergency information in an accessible way upon request.
Workplace emergency response information
Commitment: Where XS Furniture is aware that an employee has a disability and that there is a need for accommodation, individualized workplace emergency response information will be provided to the employee as soon as practicable if such information is necessary given the nature of the employee’s disability.
Training
Commitment: XS Furniture will provide training to employees on accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of the employees.
Action Taken: XS Furniture has taken the following steps to ensure employees are provided with the training needed to meet accessibility laws:
Information and communication standards
Commitment: XS Furniture is committed to meeting the communication needs of people with disabilities. XS Furniture has and will continue to incorporate new accessibility requirements under the information and communication standards to ensure that its information and communication systems are accessible and are provided in accessible formats that meet the needs of people with disabilities.
1. Feedback, accessible formats and communication supports
Action taken: Customer feedback processes allow for multiple types of communication such as email, telephone, or regular mail.
XS Furniture has taken the following steps:
2. Accessible websites and web content
Action taken: XS Furniture has taken the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A:
XS Furniture has taken the following steps to make all websites and content conform with WCAG 2.0, Level AA:
Employment
Commitment: XS Furniture is committed to fair and accessible employment practices across all stages of the employment cycle.
Action Taken: The following measures have been implemented by XS Furniture:
Public spaces
Commitment:
Feedback
For more information on this Accessibility Plan, please contact:
Phone: (614) 300-7411
Email: contact us here
Mail:
XS Furniture and Mattress Warehouse
5055 East Main Street
Columbus, OH
43213
An XS Furniture employee will follow up and respond within 5–10 business days. If you have a complaint, it will be addressed according to our standard complaint management process.